How can we help you?

As a user of a company bike, you should do your best to avoid loss or damage. Among other things, keep both original bike keys safe and do not leave the bike unattended. This is also important for making an insurance claim. Has your bicycle been damaged or stolen? Here you will find all the information you need on how to proceed.

Is my bike insured against theft?

Yes, all bicycles are fully insured. For the cover to apply, your company bike must be locked, but not connected, if it is not physically included. The excess is always € 0. If you have selected Premium theft and damage protection, your bike will not be replaced in the event of theft or total loss and the leasing contract will be terminated. With all-inclusive theft and damage protection, your bike will be replaced at its original purchase value including accessories. 

My bike has been stolen, what should I do now?

If your leased bike is stolen, you must first report it to the police. This step is mandatory, as the respective file number is required for the theft report. It is important that you have both original keys in your possession and that you include the frame number when reporting the theft. You can find the frame number in the Lease a Bike portal.

After you have reported the theft, go to a Lease a Bike shop to fill in the theft form together. In the meantime, the bike shop will order a new bike of the same type and quality. Your existing contract continues.

Do I have the right to borrow a bike in the event of damage or theft?

In the event of an insured claim, we will provide the following services to maintain mobility from a distance of 10 kilometres from your permanent place of residence:

• Costs for a rental bike for seven days up to 50€ per day

• Costs for return transport to the place of departure in the event of loss of operational safety.

Is my bike insured against damage?

Yes, your leased bike is covered against all sudden and unforeseeable damage or destruction as part of our damage protection. This includes e.g.:

• Theft, burglary or robbery

• Operating errors

• Simple negligence

• Accidental damage

• Vandalism

• Defects in design, materials or workmanship

• Overvoltage, induction or implosion

• Storm, frost, ice, earthquake or flooding

• Damage to motor or battery


My bike is damaged. What do I do now?

Make an appointment with a Lease a Bike shop as soon as possible to fill out the damage form together. Once approved, the Lease a Bike shop will repair the damage as soon as possible.

Guarantee and warranty

As a user, you have a warranty for the first two years. During this period, please contact the specialist dealer where you purchased the bike if it is not fault-free.

What are the options at the end of the lease?

Option 1: In good time before the end of the leasing contract, we will check whether it is possible to make you an offer to purchase the company bike. If this is the case, you will receive such a purchase offer from us no later than three months before the end of your leasing contract. We will pay the tax due on the purchase of the company bike in accordance with EStG §37b para. 1. After payment of the purchase price and the outstanding leasing installments and the end of the leasing term, ownership of the bike is transferred to you.

Note: Please check your own contact details in the portal before contacting us.

Option 2: You can also simply return the bike. In this case, we will conveniently collect the bike from you or your company. You will receive further information about the process by e-mail. Bike Mobility Services GmbH will not incur any costs for you. Important: Your company bike must be complete and in good working order when you return it.

Can I lease a new bike at the end of the leasing period?

Absolutely! When your leasing contract expires, you can lease a new company bike and choose one from one of the 6,700 affiliated specialist bike shops. To do this, your contract must have already expired. Ask your company or our customer service whether your order code is still valid.

Find the nearest Lease a Bike shop near you.

Are you looking for a new dream bike or does your leased bike need to be repaired? With over 6,700 Lease a Bike dealers, the nearest bike shop is guaranteed to be close to you. So you can get back on your bike in no time. Click here to go directly to our dealer locator!

Understand deferred compensation in detail

Are you wondering how your leasing rate is calculated in detail? In our calculator you will find a detailed calculation overview. So you can see exactly how your monthly net costs are made up. Furthermore, you will find a downloadable document below the calculator in which the individual calculation steps are explained step by step.

More information on company wheel leasing in the podcast with Kira Marie Cremer

Would you like to find out more details about our employee leasing concept? Our colleague Rolf Liebig was a guest on Kira Marie Cremer's New Work Now podcast, where he was able to talk about company bike leasing with Lease a Bike. Listen to the podcast episode!

Find the most beautiful bike tours

You have leased a new e-bike and now you want to go on your first big bike tour, but you have no idea where to go? In our news article we show you the most beautiful cycling routes in Germany. Get inspired and plan your future trips. Did you already know? In our news section, we regularly publish interesting articles on the subject of company bike leasing and bikes. Feel free to take a look!