4.7
2274 Google Reviews
After 2024, we've done it again: Lease a Bike was also voted Customer Service of the Year in 2025. Because we are 110% committed to ensuring that your leasing experience is excellent - with fast support and customised solutions.
That's why we at Lease a Bike have set ourselves the goal of offering our customers the best possible customer service. We want to exceed expectations and create exceptional experiences.
Our focus is on our customers and meeting their needs. We aim to act proactively and provide our customers with competent and reliable support and the best possible advice.
Thanks to the professional expertise and thorough training of our employees, our customers benefit from tailor-made solutions and transparent communication that responds to our customers' individual wishes and concerns. We set new standards in customer service, which sets us apart from other providers.
We usually process your order within one working day.
Our helpdesk with over 200 articles that provide answers to almost any question - even outside our opening hours.
Personal contact person for short response times on the phone, by email and in live chat. You can contact us here.
All processes are handled in an uncomplicated and paperless manner via our personalized service portal.
Send us an e-mail with your request to: [email protected]
Ask us your question directly via the LiveChat on our website.
The "Voted Customer Service of the Year" award is a year-round concept for testing the actual performance of a company's own customer service as part of a qualitative audit.
In a 10-week test phase, the quality of our customer service was tested using mystery checks.
Our service team received 225 undercover mystery inquiries from real consumers by phone, email, live chat and social media.
The test inquiries were evaluated and points awarded using a channel-dependent list of criteria. Among other things, the waiting times and availability, the politeness of the customer advisors and the general quality of the exchange were evaluated.
Lease a Bike convinces!
Of all the competitors in the service bike leasing category, our customer service scored the most points and, as the winner, we received the prestigious award for the best customer service in the industry.
This award confirms our path and motivates us to continue to work hard and maintain our high standards. Together, we will continue to provide first-class service in the future.
— Anna Wendt Team Leader Customer Service & Claims Management at Lease a Bike
Benefit from our excellent customer service.
As part of the prize, we were put through our paces - and ultimately won! Lease a Bike convinces with 110% support - always & everywhere. As a customer, you are always our focus.
